To place an order, simply add to cart your items of choice. We do our best to keep our collections up to date. When you are done with your selections, you can complete your order by checking out and paying via our secure payment gateway.

You will receive a confirmation by email once your order is successful.

No, you don’t. You may simply skip the sign-in process and shop as a guest. You’ll only need to enter your delivery address and payment information when you check out.

However we strongly recommend that you create an account for easier and seamless purchases in the future.

To customize or personalize an order, please reach us by email at info@irisselections.com and we will be happy to discuss your ideas and requests.

You can cancel your order within 24 hours of placing it by sending us an email at info@irisselections.com. Rest assured that you will get a refund for canceled orders, however the process will depend on the payment methods used in the purchase.

All prices are quoted in Saudi Arabian Riyals (SAR).

We accept credit cards (Mastercard, Visa, American Express), Mada debit cards, Apple Pay, and STC Pay. We can also arrange bank transfer for bulk and special orders.  

At the moment, we do not accept cash-on-delivery (COD).

Absolutely. We have partnered with a leading Payment Gateway service provider that securely processes all purchases in our website. Our payment system prevents identity theft, fake payments, phishing, and other forms of online fraud.

In addition, our servers are protected by a Firewall against unauthorized access. We do not store any credit or debit card details. Such payment details are exclusively stored on the secure server of our payment service provider. We are “PCI-compliant” which means that we are compliant with the so called “Payment Card Industry Data Security Standard”.

Shipping cost varies, as it is calculated according to the total weight of the order, and is known during checkout. This cost is then added to the total amount to be paid. 

For more information, please read our Shipping & Delivery Policy section.

Our delivery partner will usually call you to reschedule your delivery. If you miss this delivery, they will make two more attempts. If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

Yes, we are shipping within GCC.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

For more information, please read our Returns Policy section.

If you've paid by Credit or Debit Card, here's how long it will take:

> 2-5 business days to receive your returned products.

> 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 7-14 business days to process the transaction.

If you paid with a MADA Debit Card, your refund will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.

Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.

Our Customer Support team is here to answer your questions between 9:00 AM and 5:00 PM, Sunday to Thursday. Feel free to drop us an email and we will get back to you within 48 hours.

Iris Rewards is our loyalty program that recognizes our supportive and trusted customers by offering them special benefits and privileges based on accumulated membership points.

By signing up on Iris Rewards, a customer earns points primarily for purchases as well as in celebration of personal milestones and occasions. These points may then be redeemed for discounts, special gifts or free shipping.

Iris Rewards is seamlessly integrated in our online store. By creating a one-time account, a customer is automatically enrolled in Iris Rewards. The same account is also used for future purchases and throughout our platform.

Customers earn loyalty points primarily for their purchases which are redeemable for discounts, special gifts or free shipping. We are constantly improving our loyalty program to give our customers more rewards and privileges in the future.

Only one discount code can be used per order and cannot be combined with other promotions.