Portofino

Shipping cost varies, as it is calculated according to the total weight of the order, and is known during checkout. This cost is then added to the total amount to be paid.

For more information, please read our Shipping & Delivery Policy section.

Our delivery partner will usually call you to reschedule your delivery. If you miss this delivery, they will make two more attempts. If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

Yes, we are shipping within GCC.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

For more information, please read our Returns Policy section.

If you've paid by Credit or Debit Card, here's how long it will take:

> 2-5 business days to receive your returned products.

> 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 7-14 business days to process the transaction.

If you paid with a MADA Debit Card, your refund will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.

Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.

Our Customer Support team is here to answer your questions between 9:00 AM and 5:00 PM, Sunday to Thursday. Feel free to drop us an email and we will get back to you within 48 hours.

Only one discount code can be used per order and cannot be combined with other promotions.